NELL reception on level one
Here we explain consultations, bookings and arrival arrangements for Chinese-speaking guests. Any future changes will be published here.
How to contact us
Our current consultation channel for Chinese-speaking guests is WeChat. Find the QR code and WeChat ID on Contact us. When adding us, include your concern or treatment interest, planned visit date and a front-facing photo without makeup. The doctor can make a preliminary assessment and outline possible treatment directions before consultation.
Bookings and opening hours
Please book before visiting so we can arrange a consultation with the clinic director and reduce waiting. Our opening hours are:
| Monday · Wednesday · Thursday | 10:00 – 19:00 |
| Tuesday · Friday | 10:00 – 21:00 |
| Saturday | 10:00 – 15:00 |
| Lunch break | 13:00 – 14:00 |
| Sunday · Public holidays | Closed |
We are open until 21:00 on Tuesdays and Fridays for guests with daytime plans. The clinic is closed on Korean public holidays; please plan accordingly.
On the day of your visit
- Arrive 10 minutes before your appointment and bring your passport
- After reception registration, meet the clinic director, confirm your plan and quotation, then sign consent before treatment
- Confirm Chinese-language assistance and available payment methods when booking
- Allow enough time; consultation and treatment usually take 1.5–3 hours
Changes to your itinerary
Tell us promptly on WeChat about changes to flights or travel plans so we can reschedule. Same-day cancellations may make it difficult to find another consultation slot; please give more than a day's notice where possible.
Start with“Your first visit to NELL: from booking to departure”for preparation and the sequence of events at the clinic.
